GymPassport is a fitness membership platform that lets members access hundreds of independent gyms on a single subscription — finding nearby venues, checking class availability, and checking in at the door in seconds, without a separate contract for every site.
Fragmented gym networks make flexible fitness hard to scale. Each venue ran its own membership system, so access data never lined up and check-ins depended on staff at a desk. Our client came to us to unify the network for the following reasons:
— Give members one membership that works across every partner gym, with live availability;
— Replace manual door checks with sub-second verification that works offline;
— Collect usage data — visit patterns, peak hours, class demand — to guide partner payouts;
— Build an onboarding flow that lets new gyms join without bespoke integration work.
We assembled a dedicated team — project manager, business analyst, UI/UX designer, and mobile engineers — to unify the gym network behind one membership. Drawing on prior work with multi-venue access systems, they defined an architecture that scales to hundreds of partners without bespoke integration per site.
Extensive market and user research shaped a flow built around how members actually train — find a nearby gym, check live capacity, and get through the door without friction, on any partner site.
A fast, reliable app with quick login, saved gyms and bookmarks, filters for facilities, class times and opening hours, plus QR check-in that verifies membership in under a second — even offline.
We connected geolocation and mapping, partner access-control systems, payment gateways, and class-booking providers so every venue stays in sync without manual reconciliation.
After launch the client retained us for continued support — monitoring performance as the network grew, onboarding new partners, and keeping the platform current with each OS release.
GymPassport has reshaped how members access fitness across the UK, turning a fragmented network of independent gyms into one dependable membership. Members now find nearby venues, check live availability, and get through the door in seconds — while partner gyms gain the visibility and usage data they never had before.
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