Design That Makes The Product Obvious.

We design products people can use without a manual — research, flows, and interface work that turn a feature list into something coherent, then hand engineering a system they can build from.

120+
Platforms Delivered
6+
Years in business
50+
Engineers on Staff
4
Global Offices
Overview

UX and product design that makes the next step obvious

Most products that struggle don't have a feature problem. They have a clarity problem. Users can't find the thing they came for, onboarding asks for too much too early, and every new feature gets bolted onto a screen that was already crowded. UX and product design is the work of deciding what the product is for, who it serves first and how each screen moves someone closer to getting their job done. Visual polish matters, but it comes after those decisions, not instead of them.

We start with evidence. That means short interviews with real or prospective users, a look at analytics and support tickets if the product already exists, and a review of what competitors get right and wrong. From there we map flows and information architecture before styling anything, because rearranging boxes on a flow diagram is cheap and rearranging finished screens is not. Every screen is designed in all its states: empty, loading, error, partial data and the long-name edge case that breaks layouts in production.

What makes our product design different is that it is done next to engineers. Softzee builds software, so our designers know what a design costs to implement and where a small change saves weeks of development. We hand over a component library and tokens that developers can use directly, then stay involved during the build to answer questions and adjust when reality pushes back. Founders, product teams and companies redesigning an existing app in the UK, the US or the Gulf use us when they want design that ships, not just design that presents well.

What you get

Our UX and product design services

What we build

Product design work we take on

01

MVP and new product design

Turning an idea and a feature wishlist into a focused first version with clear flows and screens. We help decide what to leave out so the first release is buildable and testable with real users.

02

Redesign of an existing product

Fixing a product that has grown messy over years of feature additions. We audit the current experience, find where users drop off or get confused, and redesign in stages so you don't have to freeze development.

03

SaaS dashboards and admin tools

Data-heavy interfaces where people work for hours a day, such as dashboards, tables, filters and bulk actions. The goal is speed and fewer mistakes, not decoration.

04

Mobile app UX

Designing for thumbs, small screens, interrupted sessions and poor connections. Our design work on mobile products like SkyRoute's travel and mobility app focuses on the few actions users repeat most.

05

Design systems

A shared component library with tokens, usage rules and documentation, built in Figma and matched in code. It keeps several products or teams consistent and makes new features faster to design and build.

06

Bilingual and RTL interfaces

Arabic and English interfaces designed properly for right-to-left layouts from the start, not mirrored as an afterthought. Important for products serving users in Saudi Arabia, the UAE and the wider Gulf.

Our Process

How it works

01

User Research

02

Problem Framing

03

Experience Map

04

Design Lifecycle

Wireframes
Prototype
Usability Test
Visual Design
Design System
05

Handoff

06

Design QA

07

Refine

Why Softzee

Why teams choose Softzee for UX and product design

Book a free 15 minute call

Designers who understand build cost

Because we also engineer software, our designs account for what is cheap and what is expensive to build. You avoid the common trap of a beautiful design that doubles the development budget.

Every state, not just the happy path

Errors, empty screens, permissions and long content are designed up front. Developers don't have to guess, and users don't hit half-finished screens in production.

Tested before it's built

Clickable prototypes go in front of real users before development begins. Fixing a confusing flow in a prototype takes an afternoon. Fixing it after launch takes a sprint, plus the cost of users who gave up in the meantime.

Handoff that engineering can use

We deliver organized Figma files, a component library, design tokens and annotated specs. Our designers stay available during the build so questions get answered instead of guessed.

Industries

UX and product design across industries

SaaS & startups

Onboarding flows, pricing pages and core product screens designed to get new users to their first useful result quickly.

Fintech & banking

Payment, transfer and account screens where clarity and trust matter more than flair, with careful handling of errors and confirmations.

Healthcare

Patient booking and clinician tools designed for users who are stressed, busy or not technical, with accessibility treated as a requirement.

Retail & ecommerce

Product listing, search, cart and checkout flows designed to reduce friction and abandoned orders on mobile, where most traffic now lands.

Travel & hospitality

Search, booking and itinerary experiences that handle complex options such as dates, routes and add-ons without overwhelming the user.

Fitness & wellness

Class booking, membership and progress-tracking screens built for quick daily use, often on the gym floor with one hand.

Have a project in mind?

Tell us what you are trying to build. You will get an honest take on scope, timeline and cost, usually within one business day.

Our Work
Fitness & Wellness Web & Mobile App

Gym Passport unified fitness and wellness access into one seamless digital experience.

Softzee built a scalable platform that makes it easy to discover venues, book wellness services, and check in across Pakistan’s growing fitness network.

Umer Aslam
Founder, GymPassport
Travel & Mobility Web & Mobile App

SkyRoute streamlined airport transfers for both travelers and drivers.

Softzee designed a two-sided booking platform that makes it easy for passengers to schedule rides and for drivers to manage trips, updates, and completions in one seamless workflow.

Felix H.
Founder, SkyRoute

Yes, we cover the tech stack and AI coding tools you rely on

Our team has expertise in 100+ technologies and programming languages, including the AI coding tools rewriting how software gets built.

FAQ

UX & Product Design: frequently asked questions

Still have a question? Ask us directly and a senior engineer will reply.

How much do UX and product design services cost?

A focused UX audit of an existing product usually costs $3,000 to $8,000. Full product design for an MVP, including research, flows, high-fidelity screens and a prototype, typically lands between $10,000 and $35,000. Larger platforms with many roles, a full design system or ongoing design support cost more. The main drivers are the number of user types, unique screens and states, research depth and whether you need a design system.

How long does the product design process take?

A UX audit takes two to three weeks. Designing an MVP from research to tested prototype usually takes six to ten weeks. Larger redesigns are split into phases, so the most important flows can move into development while the rest are still being designed. The biggest variable is usually how quickly stakeholders can review and give feedback, so we agree on a review rhythm at kickoff.

What is the difference between UX design and UI design?

UX design covers how the product works: who it's for, what they're trying to do, the flows, structure and decisions on each screen. UI design covers how it looks: layout, typography, color, components and visual detail. Good products need both, and in that order. A polished interface on top of a confusing flow still produces a confusing product.

Do you do user research, or just design screens?

We do research, scaled to your budget and stage. For a new product that might be eight to ten user interviews and a competitor review. For an existing product we also look at analytics, session recordings and support tickets. We then test prototypes with real users before development. Skipping research is possible, but it moves the risk into the build, where changes are much more expensive.

What do we receive at the end of a design project?

You get organized Figma files with every screen and state, a clickable prototype, a component library with design tokens and written notes on flows and behavior. If we are building the product too, the design system is matched in code. All design files and assets belong to you, with full editor access, so your team can keep working on them without us.

How do I choose a UX and product design agency?

Ask to see the problem behind each portfolio piece, not only the final screens. A good agency can explain why a flow was designed a certain way and what changed after testing. Check whether they understand development constraints and how they hand off to engineers. Be cautious of anyone who starts with visual style before asking about your users and goals.

Can you design Arabic and RTL interfaces?

Yes. We design bilingual Arabic and English products with right-to-left layouts planned from the start, including icon direction, number formatting, mixed-language text and font pairing. Many of our clients serve users in Saudi Arabia and the UAE, so this is routine work for us rather than a special request. Designing for RTL early costs far less than retrofitting it later.

Get in touch

Ready to build something that matters?

Tell us about your idea and we'll map out the path forward — or grab a slot and talk it through with us directly.

Book a 15min call

Tell us about your project, your company & your goals!

Quick response.
If you're ready to create and collaborate, we'd love to hear from you.
Clear next steps.
After the consultation, we'll provide you with a detailed plan and timeline.

"We're always drawn to projects that challenge us, spark creativity, and let us do our best work. Let's build something exceptional together."

Ali Asghar
Founder & CEO, Softzee